The Role:

Uses specialized equipment and interfaces with customers to provide non-technical support for operations. 

Day to Day:

• Performs field credit activities including collections, meter re-reads and turnoffs.
• Assesses meter sets for atmospheric corrosion and records data.
• Paints meters, piping, and regulators as needed.
• Performs Encoder Receiver Transmitter (ERT) inspections, replacements, and installations.
• Checks meters for potential damage, tampering/theft, and vandalism, and reports to the appropriate personnel.
• Completes assigned AMR (Automated Meter Reading) routes efficiently and in established timeframe.
• Documents activities using a PC/tablet or other recordkeeping system or device.
• Responds to customer inquiries and complaints and makes referrals when necessary.
• Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing training progress feedback to the supervisor.
• Performs other tasks as required, including those in lower levels as referenced in the Collective Bargaining Agreement, with training as needed.
• Appropriately wears required protective equipment and safety gear.
• Operates Company vehicles in compliance with state/local laws and Company policies and procedures.
• Acquires and maintains OQ qualifications.
• Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural.
• Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations.
• Maintains punctual, regular, and reliable attendance.
• Demonstrates the Company’s core values and complies with all Company policies and procedures.

Come on your first day with:

• Technical and customer field experience related to in-person credit collections, encoder receiver transmitter programming/replacement, or have related skills and experience. 
• Ability to diagnose problems and follow through with solutions as related to the role. 
• The ability to be safe, efficient, result-oriented, and productive in a fast-paced environment. 
• Basic math and reading skills.
• Ability to access, input, and retrieve information from a computer/tablet.
• Basic knowledge of the Company’s organization, inter-relationships, policies, procedures, processes, and department/work specific requirements.
• Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy.
• Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment.
• Excellent communication and problem-solving skills and ability to guide the work of others.
• Ability to establish priorities, balance multiple assignments, and adapt to changing priorities.
• Ability to perform physically demanding work involving walking, standing, bending, twisting, wrist turning, grasping, lifting, squatting, kneeling, reaching, or assuming awkward postures for 8+ hours.
• Ability to hear normal voice at 3 feet; warning signals/horns during work operations. 
• Near/distant vision for driving and reading information to complete work assignments. 
• Moderate/severe exposure to uneven surfaces, noise, vibration, high-speed rotating machinery, and odorant inhalation.
• Ability to work in adverse weather or terrain conditions.
• Ability to safely operate Company vehicles/equipment and perform inspections and minor maintenance as necessary and in compliance with Company policies and state/local laws.
• Valid OR/WA driver’s license, any required certifications and/or endorsements, and satisfactory driving record. Must obtain a valid Oregon/Washington driver's license within 90 days if current valid license is from another state.
• Must be able to lift a maximum of 50 lbs.
• Ability to safely set up, use, and/or climb ladders to heights of at least 50 feet. 
• Ability to smell natural gas (mercaptan).
• Subject to random drug testing.

Qualification Period: 6 months