The Role:

As a Network Engineer for Information Technology (IT) and Operational Technology (OT) systems, you will design, install, and connect computer and network systems to ensure the stable and secure operation of the organization’s network. You will bring your depth of experience as you represent Network Engineering in cross-functional project and incident response teams.   

In addition to ensuring the fingerprints of our Core Values are in everything we do, the Network Engineer, is expected to embody the IT&S department’s four cultural pillars…

Accountability & Integrity 
We hold ourselves to a high standard and follow through on our commitments.  Our transparency, and ability to deliver on our promises make us a trusted and respected business partner.

Customer Focus 

We understand our customers’ needs and advocate for them.  Our relationship with our customers ensures the technical needs of the business are met.

Growth & Learning 
We embrace new technology and skills to better meet the company’s needs.  Our passion for new technology keeps us ahead of future opportunities for the business.

Respect 
We relate with inclusion, kindness, curiosity, and humility.  Respect for differences leads to innovation and collaboration

Day to Day:

Daily Operations

• Design, plan, coordinate the implementation of network changes in accordance with standards and architected designs based on project / operational / regulatory requirements.
• Design solutions for network (transport) at OT/IT new sites and determine if cell, radio, private circuit, or even satellite can facilitate transport at new remote locations.
• Manage the selection, ordering, delivery, coordinate activation of transport for IT/OT environments, and then hand over to core networking team.
• Inventory, catalog bandwidth, utilizations, SLA’s and create/maintain transport documentation of all transport (Circuits, Microwave, DIA, P2P circuits).
• Ensure circuit diversity. (Last Mile providers, intermediate circuits, and POPs)
• Provide recommendations on system enhancements that will improve reliability, redundancy, and performance of transport.
• Participate in Incident Response, providing collaborative troubleshooting expertise in high pressure situations 
• Monitor operational status and stability of network infrastructure in both IT and OT environments
• Receive escalations from Service Desk and/or Network Administrators
• Provide technical leadership and mentorship
• Create and maintain documentation
• Participate in on-call rotation for support
• Create reports as needed and present results to stakeholders
• Respond quickly and effectively to incidents through troubleshooting software and hardware issues
• Provide recommendations on system enhancements that will improve reliability and performance of system
• Assist with recommending, scheduling, and implementing system hardware and/or software upgrades or repairs
• Research, evaluate and recommend software and hardware solutions based on business need & anticipated growth
• Support Company’s commitment to a culture of safe work practices
• Create and document procedures
• Attend Change Advisory Board meetings
• Foster relationships with internal and external business partners

Operational Management

• Coordinate commissioning & decommissioning of network equipment
• Create, baseline, and monitor network key performance indicators
• Create knowledgebase articles to document procedures and routine tasks
• Complete emergency (zero day) patch deployments
• Manage and ensure effectiveness of our security solutions
• Participate in routine audits and create reports to meet compliance requirements

Come on your first day with:

Formal Education & Certification

• College diploma or university degree in the field of computer science and/or 8+ years equivalent work experience.
• The following certifications are highly desired:
        - CCNP
        - PCNSE
        - Palo Alto
        - ITIL Foundation

Knowledge & Experience

• 8+ years, experience managing large telco circuit environments in IT/OT networks. 
• 4+ years’ experience managing and configuring enterprise-wide LANs, WANs, WLANs, VLANs, firewalls, etc. 
• 2+ years, in network engineering role
• 2+ years, experience administering tenants (Azure or similar public cloud provider) 
• 2+ years, experience in an industry with regulatory oversight
• 4+ years, managing enterprise enterprise-wide WAN/LAN/WLAN/SD-SWAN
• 2+ years, managing Palo Alto Firewalls
• 4+ years, managing datacenter networks 
• Technical documentation ability
• Technical knowledge of Cisco Networking Software (IOS, XE, XR, and NX-OS) is required
• Experience with transport layer protocols & media (cellular, microwave, dark fiber, leased services)
• Hands-on experience troubleshooting hardware such as servers, routers, firewalls, switches, modems, network interface cards, etc.
• Excellent working knowledge of current protocols and standards, including TCP/IP, 802.11, EIGRP, BGP, IPSEC, OSPF, DMVPN, IPSec
• Experience with Firewalls, Remote Access VPNs, and other security appliances
• Red Hat Linux proficiency highly desired
• Understanding of orchestration and automation methodologies 
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles
• Experience in a Managed Services environment is a plus

Personal Attributes

• Good understanding of the organization's goals and objectives
• Security-oriented mindset
• Desire to provide mentorship and technical leadership
• Superb interpersonal, written, and oral communication skills
• Able to independently conduct research into issues and products as required
• Ability to prioritize and execute tasks in a high-pressure environment
• Ability to present ideas in a user-friendly language
• Keen attention to detail
• Proven analytical and problem-solving abilities
• Experience working in a team-oriented, collaborative environment
• Highly proficient documentation & technical writing skills
• Passionate about providing a high quality of service and believes in relentless customer satisfaction
• Promote a strong work ethic with the ability to meet commitments & deadlines
• Ability to maintain ownership & independence in a fast-paced high-volume environment
• Ability to maintain a sense of professionalism & urgency in all customer communications

Work Conditions

• Work responsibilities may require after hours
• Participate in on call rotation