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CIS Senior Developer 

Non-Union Position; Up to 2 positions
Applications Support Group 3; Portland, Oregon (US-OR)  

Hybrid schedule available for Oregon & Washington residents. 
Regular FT 
Posting # 4855  


About Us:


At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.  


In addition to environmental stewardship, We’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

The Role:


This opportunity will be responsible for development, technical configuration and application administration of NWN Customer Information System (CIS) system and associated 3rd party tools.  This position will work closely with the IT management team, business analysts, and IT&S development teams to ensure that the CIS solution effectively supports the business needs.


IT&S Cultural Pillars 

Our Core Values are in everything we do, we expect everyone to embody the Information Technology & Services department’s four cultural pillars…
Accountability & Integrity 
We hold ourselves to a high standard and follow through on our commitments.  Our transparency, and ability to deliver on our promises make us a trusted and respected business partner.

Customer Focus 
We understand our customers’ needs and advocate for them.  Our relationship with our customers ensures the technical needs of the business are met.

Growth & Learning 
We embrace new technology and skills to better meet the company’s needs.  Our passion for new technology keeps us ahead of future opportunities for the business.

We relate with inclusion, kindness, curiosity, and humility.  Respect for differences leads to innovation and collaboration.

Day to Day:


  • Develop, test, build, deploy, troubleshoot and maintain the overall CIS solution
  • Demonstrate strong requirements gathering skills by working with the business analysts to perform gap-analyses and document functional and technical specifications for enhancements as well as integrations with other business applications.
  • Drive the effective transition of requirements to successful solution delivery by ensuring a clear and complete understanding of the requirements and providing accurate work estimates that improve sequencing and prioritization of work.
  • Test modifications for validity of results, accuracy, reliability and conformance to established standards through conducting unit testing   participating in system and user acceptance testing.
  • Collaborate with other developers to expand the functional and technical knowledge and expertise within the team.
  • Participate in code reviews, maintaining consistent application standards
  • Participate in the complete software development lifecycle using iterative methodologies
  • Monitor key metrics and system health, quickly identifying and resolving problems
  • Support Company’s commitment to a culture of safe work practices.

Come on your first day with:




  • Bachelor's degree in computer science, system analysis or a related study, or equivalent experience
  • Minimum of 5 years of design, development, and implementation experience in information technology and systems
  • Working technical knowledge of applications and network design, application development, application programming interfaces (APIs), middleware, servers and storage
  • Minimum of 5 years of Report Program Generator (RPG) development, including:  RPGIV, RPG ILE, RPG Free, and SQL ILE
  • Minimum of 5 years of CL and CLLE languages
  • Minimum of 5 years of technical working experience with DB2 and SQL databases.
  • Minimum of 5 years of technical working experience with iSeries security, administration



  • Experience and/or working knowledge of the natural gas or other utility industries
  • Experience and/or working knowledge of financial systems, especially on revenue, billing, and accounts receivables 
  • Technical working experience with iSeries web service and/or stored procedure development
  • Technical working experience with iSeries security, administration
  • Extensive Experience with XML
  • Experience with SQL and advanced SQL functions 
  • Working knowledge of Web Services, SFTP, IFS and iSeries Navigator
  • Experience working with change management software such as Remain or Turnover
  • Experience in data migration, integration and/or transformation methodologies 




  • Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation
  • Excellent analytical and technical skills
  • Excellent written and verbal communication skills
  • Excellent planning and organizational skills
  • Knowledge of most aspects of enterprise applications
  • Knowledge of information principles and processes
  • Knowledge of financial models and budgeting
  • Understanding of network and security architecture
  • Understanding and knowledge of software development life cycle methodologies (such as waterfall, spiral, agile software development, rapid prototyping, incremental, synchronize and stabilize, and DevOps)
  • Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL Foundations Certification is Required)
  • Understanding and knowledge of IT standards and controls




  • Ability to apply multiple technical solutions to enable future-state business capabilities that, in turn, drive targeted business outcomes.
  • Strong problem-solving and analytical skills; capable of understanding system configurations and the inter relationships of an application architecture.
  • Skilled at defining issues, analyzing and evaluating information, presenting recommendations and identifying alternative solutions. 
  • Strong written communication skills including the ability to effectively create and document technical plans. 
  • Excellent verbal communication skills including the ability to work effectively with employees at all levels and across departments. 
  • Highly self-motivated and directed combined with extensive experience working in a collaborative, team-oriented environment.
  • Demonstrated skill at managing time effectively to meet deadlines and balance priorities.
  • May require evening and weekend work hours to accommodate resolution of system outages and scheduled maintenance or production changes. 

What we offer:

Health & Wellness –

  • Rich health insurance benefits with competitive employer contribution
  • Free access to an online wellness resources platform 


Work Life Balance -

  • Up to 23 Vacation Days 
  • 80 Hours of Sick Time 
  • 10 paid holidays and 3 floating holidays
  • Flexible work arrangements 
  • 3 weeks paid parental leave
  • Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups
  • 1500 sq foot exercise facility and secure bike room  


Financial -

  • Meaningful annual incentive bonus opportunity in addition to base salary
  • Competitive 401K company contribution and match 
  • 15% discount on NW Natural stock through Employee Stock Purchase Program
  • Up to $5250 a year in tuition reimbursement  
  • Wellness incentive program  


Discounts -

  • 20% off natural gas service 
  • Up to 30% discount at NW Natural Appliance Center
  • TriMet Pass for all HQ employees
  • Generous discounts with Verizon & AT&T Wireless  


Base salary range: $93,100.00 - $132,650.00 per year, depending on qualifications

Annual Target Incentive: Level 3, 9.5% target
Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% – 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.    


Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website.


Deadline: 8/12/24


Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. 


All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.


NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at or  (971) 979-6341.


NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.

Nearest Major Market: Portland Oregon

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