For 160 years, NW Natural employees have worked together to deliver safe, reliable and affordable service for our growing region. We were one of the first utilities in the nation to “decouple” the cost of maintaining our pipelines from the natural gas within then. This rate structure means we have no financial incentive to sell more gas—allowing us to help customers use less energy and lower bills. We were the first gas utility to offer its customers a voluntary carbon-offset program. With our eyes always on the future, we recently set a goal to reduce carbon emissions, and, thanks to our customers, we ranked best in the West for the seventh year in a row in the latest J.D. Power Gas Utility Customer Satisfaction Study.
